As all frames are made to order, Due to current Government guidelines on social distancing, availability of materials from our suppliers, and large number of orders, we are not able produce orders as quickly as usual, orders are currently being made and despatched within 14 working days after the order is received.Please accept our apologies for this delay, but it is unavoidable in this current situation.
Shipping is free on orders of £300 before vat and over to England, Wales and Scotland Orders below £300, the delivery charge is £9.95 +vat (Excluding Highlands and Islands) Deliveries to all other areas can be made, but a charge will be made, the cost will be shown at checkout.
Our chosen carriers are DPD Local, deliveries are made in boxes and despatched on a next day service. An email notification is sent when orders are despatched. Large Orders are delivered on a pallet using Economy Service (3 Days) Next Day Delivery is available at extra cost.
Deliveries Outside Mainland UK
If you are ordering from outside mainland UK (including Ireland and Europe), delivery charges are different, and will be shown at checkout. Goods ordered from us for delivery outside of the UK, may be subject to import duties and taxes which are applied once the package reaches you. We cannot be responsible for these costs and we cannot determine what they will be. These additional expenses must be borne by the customer.
If you supply an address that is incorrect or outdated, the parcel is usually returned to us by the carrier or the unintended recipient. Please ensure that you supply the correct delivery address when placing an order. If the delivery fails, you will have to pay another delivery charge for re-delivery. Also, our courier service requires a signature, please ensure that some one is available to receive delivery. The courier will leave a note if delivery is failed, please ensure that you contact them to arrange delivery.
All our frames are supplied with glass, which is fragile. We package our items to ensure that the risk of breakage is minimal, however, rough handling by carriers can result in breakages. Any damaged or faulty goods must be notified to us, either by email, fax, telephone or writing in 3 working days of receipt otherwise we cannot accept liability.
We want total satisfaction for our customers, we aim to offer the best service and quality in our products. We can only accept the return of items if they are faulty or broken (please see breakages). Damages will be either replaced or credited. We will arrange collection of faulty/broken items if we require them to be returned. Please note that this is a business to business site, and “distance selling regulations” do not apply.
Bluebell Trading UK Ltd
Bent Ley Mills
Faulty Items The procedures, set out here, do not affect your right to reject faulty goods. If you receive a faulty item, please follow one of the procedures outlined in the returns section above.
Our returns policy does not affect your statutory rights.
For further information on your statutory rights look at Consumer Direct