Delivery and Refund
DESPATCH TIMINGS
As all frames are made to order, Orders are made and despatched within 3 working days after the order is received. If you require an urgent delivery, please contact us as we can arrange a next day, before12, before 10am,or Saturday delivery, at extra cost.. Larger orders may take a little longer. please contact us for a delivery date.
- DELIVERY CHARGES
- Trade Picture Frames makes a standard delivery charge of £6.95 + vat on deliveries to England, Wales and Scotland (Excluding Highlands and Islands) Deliveries to all other areas can be made, but a charge will be made. Quotation is available on request.
- DELIVERY METHODS
- Our chosen carriers are APC, deliveries are made on a pallet using Economy Service (3 Days) Next Day Delivery is available at extra cost. or on smaller orders we use APC Parcel service which is a next day service.
- DELIVERIES OUTSIDE OF MAINLAND UK
- If you are ordering from outside mainland UK (including Ireland and Europe), delivery charges are different. Please contact us, and we will be happy to work out postage costs for you (Our details are listed on the contact us page, or you can call us on +44 (0)1484 654 654.
Goods ordered from us for delivery outside of the UK, may be subject to import duties and taxes which are applied once the package reaches you. We cannot be responsible for these costs and we cannot determine what they will be. These additional expenses must be borne by the customer. - INCORRECT ADDRESSES
- If you supply an address that is incorrect or outdated, the parcel is usually returned to us by the carrier or the unintended recipient. Please ensure that you supply the correct delivery address when placing an order. If the delivery fails, you will have to pay another delivery charge for re-delivery. Also, our courier service requires a signature, please ensure that some one is available to receive delivery. The courier will leave a note if delivery is failed, please ensure that you contact them to arrange delivery.
- BREAKAGES
- All our frames are supplied with glass, which is fragile. We package our items to ensure that the risk of breakage is minimal, however, rough handling by carriers can result in breakages. Any damaged or faulty goods must be notified to us, either by email, fax, telephone or writing in 3 working days of reciept otherwise we cannot accept liability.
- RETURNS
- We want total satisfaction from our customers, we aim to offer the best service and quality in our products. If you are not satisfied with your purchase, please return it to us within 30 days of delivery, unopened in its original packaging (with any shrink-wrap intact) and in a re-saleable condition, along with the reciept. We will refund the price that you paid for the item. We can only accept the return of opened items if they are faulty or broken (please see breakages). Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
Returns Address:
Bluebell Trading UK Ltd
Unit 2
Saville Street
Milnsbridge
Huddersfield
HD3 4PG - And state your order reference number on the return package
- REFUND POLICY
- Faulty Items The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. If you receive a faulty item, please follow one of the procedures outlined in the returns section above.
Exclusions: Please note certain items cannot be returned, unless damaged or Pictureframeworld is at fault. These are customer specified sizes of frames and mounts.
Returning a gift: Cash refunds for gifts can only be made to the payment card used to purchase the goods.
Returning Goods: Please refer to our Returns section above for details of how and where to return goods. If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order, and we will assist you with packing and returns. Goods must be returned in their original condition within the cooling off period. Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.