Despatch Timings

As all frames are made to order, Orders are usually made and despatched within 4/5 working days after the order is received. Due to a substantial increase in orders,  we are currently in the process of increasing our production facilities to reduce this production time. Larger orders may take a little longer. please contact us for a delivery date.

Delivery Charges

Trade Picture Frames makes a standard delivery charge of £7.95 + vat on deliveries to England, Wales and Scotland (Excluding Highlands and Islands) Deliveries to all other areas can be made, but a charge will be made, the cost will be shown at checkout.

Delivery Methods

Our chosen carriers are Interlink Express, deliveries are made in boxes and despatched on a  next day service. An email notification is sent when orders are despatched. Large Orders are delivered on a pallet using Economy Service (3 Days) Next Day Delivery is available at extra cost.

Deliveries Outside Mainland UK

If you are ordering from outside mainland UK (including Ireland and Europe), delivery charges are different, and will be shown at checkout.  Goods ordered from us for delivery outside of the UK, may be subject to import duties and taxes which are applied once the package reaches you. We cannot be responsible for these costs and we cannot determine what they will be. These additional expenses must be borne by the customer.

Incorrect Addresses

If you supply an address that is incorrect or outdated, the parcel is usually returned to us by the carrier or the unintended recipient. Please ensure that you supply the correct delivery address when placing an order. If the delivery fails, you will have to pay another delivery charge for re-delivery. Also, our courier service requires a signature, please ensure that some one is available to receive delivery. The courier will leave a note if delivery is failed, please ensure that you contact them to arrange delivery.

Breakages

All our frames are supplied with glass, which is fragile. We package our items to ensure that the risk of breakage is minimal, however, rough handling by carriers can result in breakages. Any damaged or faulty goods must be notified to us, either by email, fax, telephone or writing in 3 working days of receipt otherwise we cannot accept liability.

Returns

We want total satisfaction for our customers, we aim to offer the best service and quality in our products. We can only accept the return of items if they are faulty or broken (please see breakages). Damages will be either replaced or credited. We will arrange collection of faulty/broken items if we require them to be returned. Please note that this is a business to business site, and “distance selling regulations” do not apply.

Bluebell Trading UK Ltd
Unit 2
Savile Street
Milnsbridge
Huddersfield
HD3 4PG

Refund Policy

Faulty Items The procedures, set out here, do not affect your right to reject faulty goods. If you receive a faulty item, please follow one of the procedures outlined in the returns section above.

Our returns policy does not affect your statutory rights.

For further information on your statutory rights look at Consumer Direct