FAQ – Frequently Asked Questions
How do I know what size to order?
What type of glazing comes with the frame?
Frames are available with 2mm glass or 1mm perspex. you can choose which you require when placing our order for each item.
Our frames arrived but the styrene appears cloudy and scratched. Why?
Can I get samples of mouldings and mount board before I order?
How accurate are your images online?
Do you supply frames to the public
No, we only supply to businesses and organisations such as schools, government departments, The emergency services, NHS etc.
Are items kept in stock?
No, all our frames and mounts are made to order.
If I re-order will the product be the same as my previous order?
I would like mounts with my frames but the aperture I want is not listed
There is a frame that I use but I cannot find it online, can I get it from you?
Can I get a cheaper price than is given online?
Discounts are based on order value and will be applied at the checkout. Orders Over £500 – 15% Discount, Over £750 – 20% Discount, Over £1000 – 25% Discount. All our products are extremely competitively priced.
What is your returns policy?
When can I expect to receive my order?
All our frames are made to order. Current despatch time is 7-10 working days of orders being placed.
I have placed an order can I add or remove items after checkout?
My order has arrived and some items are damaged, what do I do?
I have received my order but an item or items are missing, what can I do?
Can I open an account?
We live outside the UK can we still do business?
Can I order from Northern Ireland?
All customers with orders delivered to northern Ireland are now responsible for EU tariff/customs duty and are required to be registered with the trader support service to complete the supplementary declaration on each consignment. Please supply your TSS registration number in the box provided on checkout.